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Welcome To Our Warranty & Refund Section

Contact & Company Info
International Customers
Privacy Policy
Warranty, Refund, & Return Policy

Office Hours Monday thru Friday 10:00 am - 6:00 pm Eastern Time
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AFFORDABLE SECURITY's

Warranty & Return Policy:


WARRANTY:

CCTV Equipment

Warranty Time

All CCD Cameras 1

6 Months

Accessories

30 Days

Multiplexers / Quads

1 Year

Monitors

6 Months

ION-960 VCR Discontinued

6 Months

PTZ Type Cameras

1 Year

Digital Video Multiplexing Recorders (DVMR)

1 Year

Night Detective: Night Vision & Optics

1 Year

1 Excluding PTZ type cameras


PLEASE test cables & accessories PRIOR to installation!!
No Warranty on Cables & Accessories after they have been installed!!

Manufacturer warranty only, on close out items!

No refunds on warranty items or close out items.

You Tamper with It! It is Yours!

All items are tested prior to shipment.

This includes, cameras, power supplies, cables (if applicable), transmitters & receivers (if applicable).


RETURN & REFUND POLICY:

Orders may be canceled & refunded up to the time of shipping,
by the customer or Affordable Security.

EXCLUDING SPECIAL ORDERS!!
NO REFUNDS ON SPECIAL ORDERS!!

Return Policy

1.... If you believe a product is defective, please call us, within 15 days of your receiving item/s, for instruction and an RMA (Return Merchandise Authorization) number. Most people will know within the first 24 to 48 hours, if the item/s is/are what they expected or not.
After the 15 day trial period, we will only (maybe) consider exchanging it for an upgrade.
Unless you have received special permission from Bob or Bill.

2.... Any return sent without prior authorization will be denied, automatically returned without prior notice, and a handling fee will be accessed.

3.... Locate an RMA form via our website, print out the form, fill out the appropriate information and use that form as your shipping label, by affixing it to the outside of the package. Please place the RMA number on the SHIPPING LABEL ONLY.

4.... Under no circumstances will returns be accepted if the original package and original parts/contents are not maintained and if a copy of the sales receipt or invoice is not enclosed.

5.... Any missing items from the original package will be charged on a per item basis.

6.... RMAs are valid 10 days from the date of authorization. Only 1 (one) RMA will be issued, for that/those item/s!

7.... This warranty will not apply to defects or damage resulting from; improper or inadequate maintenance or neglect by customer; customer-supplied parts; unauthorized modification or misuse; operation outside of the environmental specifications for the products; improper site preparation and maintenance; product which have been modified or incorporated into other products; use of other companies’ parts or accessories, either new or remanufactured. Any alterations to the unit voids all warranty and obligation.

8.... Buyer is responsible for all shipping and insurance charges on returns.

9.... This unit should be mailed back prepaid by insured parcel post to Affordable Security. If the parcel was not insured and the return refused, the buyer is responsible for any loss or damage.

10.... In addition to less S & H Charges, ALL returns are subject to a 15% - 25% restocking fee at our discretion.


Click Here for RMA Form ( Return Merchandise Authorization Form ) PDF format. Will open in a new window. Click Here for RMA Form ( Return Merchandise Authorization Form ) PDF format. Will open in a new window.


All order refunds request that arrive within the 15 days, if approved, will be sent in the form of a company check. Minus shipping and handling fees, and a 15% - 25% restock / rental fee, at our discretion.
This is an industry standard.
All refund request are processed ASAP, but could take up to 30 days to get refund processed.


No Refunds After 30 Days!!


No Refunds on Special Orders, Sale Items, or Close Out Items!


Manufacturers Warranty Only on Sale and Close Out Items!
NO EXTENDED WARRANTIES ON SALE ITEMS OR CLOSE OUT ITEMS!!


    Sorry No Refunds on International Orders, Period!

    Sorry No Warranty on International Orders. No Exceptions!

    Most orders ship in 1-7 days, but!

    It may take up to 30-45 days to process & ship your order.


Affordable Security makes no further warranty, express or implied, including any warranty of merchantability or fitness. In no event will Affordable Security be responsible for an incidental or consequential damages, including damage to any closed circuit video equipment.


AFFORDABLE SECURITY makes no representations concerning the legality of certain product applications such as the making, transmission or recording of video and/or audio signals of others without their knowledge and/or consent. We encourage everyone to check and comply with all applicable local, state and federal laws and regulations before engaging in any form of surveillance or any transmission of radio frequencies.


Legal Status of Products

It is the responsibility of the buyer to ascertain and comply with all applicable local, state and federal laws in regard to the profession and use of any items purchased. Consult an attorney regarding such laws before placing an order. Check your local state law for audio recording. By placing an order, the buyer represents that he or she is of legal age and agrees to use the product only in a lawful manner. We assume no liability associated with product usage.

By placing an order, the buyer signifies agreement to these terms. All information on this site, the description of products, products design and/or the terms are subject to change without prior notice.

Revised: 08/22/2004


ALL RETURNS SHOULD BE SHIPPED TO THE FOLLOWING ADDRESS !!

Affordable Security
169 Rae Ave.
Suite # B
Mansfield,  Ohio  44903
USA

419-522-7771



We Now Include Standard Ground Shipping & Handling For All Continental US Purchases ONLY!

Click Here for International Order Information

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Friday, April 01, 2005